Although we have had good experiences with a wide variety of Miele machines, all were long lasting and trouble free, their current delivery, installation and customer service standards are abysmal.Our 9 year old Miele washing machine had started to leak, the service engineer said new parts would have to be ordered from Germany, which could take some time. Rather than engage in a potential roundabout of repairs, we decided to order a new machine.Our previous machines have come via John Lewis, on this occasion we ordered directly from Miele.We requested delivery and installation, together with disconnection and removal of the old machine. The delivery was satisfactory, but the instruction booklet and another small part were missing. Miele subsequently supplied a photocopy of the instruction booklet - not an original. This is a minor point, but is indicative of a general decline in standards.The old machine's inlet pipe was connected to the main fitting by a metal hexagonal nut, a standard fitting, but it defeated the crew who delivered the new machine. When they attempted to disconnect the old machine they only succeeded in loosening the fittings, causing a leak and narrowly avoiding a flood. They excused themselves by saying they did not have the right tools and were not plumbers. They then left, leaving us with two machines and a plumbing problem. An emergency plumber resolved the plumbing issues, disconnecting and reconnecting the machines without difficulty, but at the cost of £168-00.We have contacted Miele customer services by both telephone and e-mail in order to resolve the failures in their deliver service, but without success. They seem determined to avoid all responsibility for the actions of people whom they engaged to act on their behalf. We have indicated that they are in breach of contract for failing to provide the agreed services, and have also failed to uphold their responsibilities under the Consumer Rights Act. The old machine is still with us. We are contemplating arranging for the local council to remove it, as we do not trust the delivery company, even if Miele authorise its removal. Any further cost incurred in its removal will be added to the claim we intend to make in the Small Claims Court if Miele persist in ignoring our communications.
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Miele ist der weltweit führende Anbieter von Premium-Hausgeräten für die Produktbereiche Kochen, Backen, Dampfgaren, Kühlen/Gefrieren, Kaffeezubereitung, Geschirrspülen, Wäsche- sowie Bodenpflege. Hinzu kommen Geschirrspüler, Waschmaschinen und Wäschetrockner für den gewerblichen Einsatz sowie Reinigungs-, Desinfektions- und Sterilisationsgeräte für medizinische Einrichtungen und Laboratorien (Geschäftsbereich Professional). Das 1899 gegründete Unternehmen unterhält acht Produktionsstandorte in Deutschland sowie je ein Werk in Österreich, Tschechien, China und Rumänien. See more