Since the recent acquisition, the overall experience, service, and product quality have significantly deteriorated. Basic services are still offered, but everything else has declined. Phone support is no longer available, and issues with the website and user interface have increased dramatically. Price matching is no longer an option, and paid gift card and wrapping services have been eliminated. International deliveries were previously seamless, but now they are limited to domestic orders, which have also faced disruptions. The sign-in process has become a hassle, requiring repeated attempts to access my account. Many features, such as currency conversion and wish lists, are absent. Frequent issues arise, and it took me considerable time just to log in. I used to rely on this service for my holiday needs, but this year, even that has been impacted due to stock shortages. Having been a loyal customer for 15 years, I am deeply disappointed by the decline in quality since the change in ownership.
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New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.
