Extremely disappointing experience with Mighty Ape Marketplace - such a shame.
I purchased a Dell Precision 3630 clearly advertised as including an NVIDIA RTX 2080 Super graphics card. The computer supplied did not contain the advertised graphics card. The seller later acknowledged that the listing was incorrect.
Despite this being a straightforward “not as described” issue, Mighty Ape has not provided a prompt or decisive resolution. . Instead, I have been repeatedly directed to their internal marketplace process while they “investigate with the seller.” Communication has been slow and resolution efforts have lacked urgency.
More concerning, the seller issued return labels containing inaccurate customs declarations — one declaring the item as a “gift”, and another declaring the value as $1. These declarations did not reflect the true nature or value of the goods.
Using such documentation could have exposed me to risk if questioned by customs authorities, and may have resulted in the shipment being held or delayed for an extended period. I declined to use these labels for that reason.
Purchasing through a major NZ retailer’s marketplace should provide oversight, accountability, and consumer protection. In this case, responsibility has effectively been pushed back onto the third-party seller while I have been left to escalate the matter myself. 8 days on, no resolution and Mighty Ape is not responsive.
Based on this experience, the marketplace’s lack of responsiveness and its handling of my statutory rights under the Consumer Guarantees Act is sufficient for me to shop elsewhere in future.
Order Number : T72XU6LQ
Claim your business profile now and gain access to all features and respond to customer reviews.
New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.
