Used the company for 20 years was a great company but seems things have changed under kogan. Have a faulty item worth a fair bit and is out of warranty but most definitely covered under consumer guarantees act, from the get go they were trying to worm their way out of the cga before I had even sent the device (a gaming device that was 1400$ breaking after 2 years) they basically didnt like the report the got from the first techand sent it so where else and have said it's water damage and provided no evidence, I also called the first tech and they have told me there was no sign of water damage, I have since disassembled the device and inspected under microscope and no moisture issues, very disappointed now I have to go through the courts. Mighty ape will not budge
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