I've updated my rating from 2 stars to 5 stars because of the outstanding service I received. Once the team recognized that my sauna blanket was missing, they quickly issued a full refund without any issues. They also apologized for the delay and the frustration it caused. It did take a few emails and follow-ups, but I ultimately got the support I needed. I ordered a sauna blanket on December 13th, but it still hasn't arrived. I've reached out multiple times and got one response, but then nothing for a while. If the team is reading this, could you please let me know the status of my order? It’s meant to be a gift.
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