I am very disappointed with my experience with the brand. The shoes I received were damaged upon arrival, despite their high price tag. The quality is far from what one would expect from a brand that markets itself as premium.
When I reached out to the support team, instead of taking responsibility, I was informed about a supposed 48–72 hour window to report quality issues — a condition that was not clearly communicated during the purchase process and, in any case, should not undermine basic consumer rights.
The shoes had not been worn, and the damage clearly indicates poor materials or manufacturing, not misuse. The suggestion that the damage could result from external factors, rather than addressing the real issue, felt dismissive and unprofessional.
Paying a premium price for such low quality and then being denied a proper resolution is incredibly frustrating. This was my first and certainly my last purchase from this brand. I would not recommend it to anyone seeking quality that aligns with the price.
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Miista brings together opposites in deliberate juxtapose; embodying an elegant balance in the unusual through an informed marriage of design, material and craft.
