Awful customer service!
While it’s fair to only accept credit for sales items, miista can’t even keep up that side of the bargain. I’ve been in a ridiculous spat with them for 2 weeks over some boots with awful quality. They refuse to offer any remedy, have claimed ‘wear and tear’ after 2 wears. Had the nerve to offer a 10% discount as a ‘gesture of good will’. They refuse to accept any wrongdoing and keep sending passive aggressive email responses every few days.
I’m not sure who is managing this company but a report to trading standards is on the way. It’s also horrible to see this happen as this business knows their market is mainly young women. I’m sure they think we don’t know better but to accept this! I don’t have to keep shoes that you sent in the wrong size, that look shocking after 2 wears and I don’t have to keep going back and forth with your passive aggressive ‘support’ team.
Advice I have is look at this business model- is this the reputation you want?
Effectively they’re pinching a few pennies, being cheap, refusing accountability, and sabotaging their long term success. Every passive aggressive email is a couple of customers lost, a stain on their reputation and a breakdown in customer loyalty. I’ve never seen such self sabotaging practices from a business.
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Miista brings together opposites in deliberate juxtapose; embodying an elegant balance in the unusual through an informed marriage of design, material and craft.
