My experience was perfect. Not sure why there are so many negative reviews. AI reviews or something? Anyway, we ordered about $100 worth of various items. Arrived in about 6 days. The bones were wrapped in paper. The jerky like sticks were bagged. The yaks looked perfect. The dogs loved everything. I saw somebody complaining that the bones smelled smoky. They are literally smoked bones. They aren’t going to smell like peaches n cream. Maybe I just got lucky? I will be ordering again. I had no need for customer support so I offer no opinion on that.
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