Review Time
My dogs love them. They are endless chewers with A LOT of energy (still at 6 years old!) and we have tried everything. But Mika and Sammy's bones work. We give them bones for about 30 minutes a day and they last several days. It tires them out and they are so content. Yes, they smell- they are smoked bones! Customer service is great, too. No issues. I've ordered a few times now and will continue.
My dogs love them. They are endless chewers with A LOT of energy (still at 6 years old!) and we have tried everything. But Mika and Sammy's bones work. We give them bones for about 30 minutes a day and they last several days. It tires them out and they are so content. Yes, they smell- they are smoked bones! Customer service is great, too. No issues. I've ordered a few times now and will continue.
I ordered 3 medium bones for my 2 dogs. I was very disappointed in the size for the money. My dogs didn't care for them & took a bit before they would try them. They smelled really bad. They did eat the marrow out & one dog got diarrhea. They had no interest in chewing them. I requested a refund because of their 100% satisfaction guarantee. They would only refund for the 1 unused bone. I expected more from a family owned operation. I ordered without checking reviews first. Shame on me.
I am SOO done with these guys!!! Ordered in December of 25...today is the 13th of January...still NO BONES!!!UPS keeps on changing the delivery date yet they assure me that they'll deliver today. This is not the first time so shame on me for wanting to do something nice for my dog. Do yourself a favor and buy elsewhere.ABSOLUTELY ridiculous!!!!
I am new to Mika and Sammy's but the ordering was easy, the shipping was quick and efficient. I recieved my box 3 days after i ordered it. My dog absolutely loves the smoked duck feet. One of the boxes didnt arrive at the same time but when I called them they were able to help me immediately and my box is due to arrive in another day or so. I like the 7 day turnaround they offer and the pricing. Will absolutely order again.
My experience was perfect. Not sure why there are so many negative reviews. AI reviews or something? Anyway, we ordered about $100 worth of various items. Arrived in about 6 days. The bones were wrapped in paper. The jerky like sticks were bagged. The yaks looked perfect. The dogs loved everything. I saw somebody complaining that the bones smelled smoky. They are literally smoked bones. They aren’t going to smell like peaches n cream. Maybe I just got lucky? I will be ordering again. I had no need for customer support so I offer no opinion on that.
I purchased (3) split antlers bones by mistake and when I asked them if I can send them back for full antler bones they stated I had to use a courier service to their warehouse because they don’t have a store. It wasn’t worth it for me to pay for a courier service to send back the bones.I ended up purchasing (1) whole antler bone for my Rhodesian Ridgeback. Within one hour my Ridgeback cracked it while gnawing on it. Unfortunately MikeandSammy’s can’t advertise that these full antler bones are great for all dogs. They are unsafe for powerful chewers. If you have a dog that is a powerful chewers, please don’t buy these bones.
We have placed at least 8 orders from Mika & Sammy’s since they first opened. Anytime we had an issue, I’d email reply and Eric would reply. Once was about a discount code that didn’t go through. This time we ordered a 5 pack of medium smoked bones, 10 pack of pig ears, 10 or more bulky sticks etc - it was a large Christmas order. I waited a long time to provide feedback that the bones went bad because we didn’t give them to our dog right away. Our dog got sick and the pig ears were dripping in rancid oil from being enclosed in a bag. I tried to give these people feedback and ask for some compensation and because I am not willing to go through my emails and find the exact email that I sent it to, they won’t offer any compensation. Not even a discount. Their follow up is also bad. They called me ONE time to try and address this and left a message. I wasn’t available. I’m a busy business owner too. So finally I called back today and Tiffany insisted that I find the email that I responded to when I originally complained. My emails go back to 2023 and their email was eric@mikaandsammy and it has now changed. How can they not know this?How can they not trust that I would not be calling them if there wasn’t an issue?How can they not go back and see the history and know that they’ve grown and changed emails?And yet they want me to jump through hoops to find the email before they will offer any compensation.Not doing it. It’s a sad way to do business.So Mika and Sammy will not be getting anymore orders from us. Sadly, we’ve told many people about them, but they fail to tell you that the bones should be frozen if not consumed soon - they have it in writing in a tiny place where you can’t find it, and they put large pig ears inside of an enclosed bag that sweats so they went bad - the oil was rancid. I wasn’t asking them to compensate me on my vet bill - just the bones and pig ears. Or at least discount. If you add up what we’ve spent, it’s probably $500 or more. Erik used to be so personal. Now that service is gone! Order from Al Cabones - it’s a much better product with great service. They sell to selected boutiques
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