We have placed at least 8 orders from Mika & Sammy’s since they first opened. Anytime we had an issue, I’d email reply and Eric would reply. Once was about a discount code that didn’t go through. This time we ordered a 5 pack of medium smoked bones, 10 pack of pig ears, 10 or more bulky sticks etc - it was a large Christmas order. I waited a long time to provide feedback that the bones went bad because we didn’t give them to our dog right away. Our dog got sick and the pig ears were dripping in rancid oil from being enclosed in a bag. I tried to give these people feedback and ask for some compensation and because I am not willing to go through my emails and find the exact email that I sent it to, they won’t offer any compensation. Not even a discount. Their follow up is also bad. They called me ONE time to try and address this and left a message. I wasn’t available. I’m a busy business owner too. So finally I called back today and Tiffany insisted that I find the email that I responded to when I originally complained. My emails go back to 2023 and their email was eric@mikaandsammy and it has now changed. How can they not know this?How can they not trust that I would not be calling them if there wasn’t an issue?How can they not go back and see the history and know that they’ve grown and changed emails?And yet they want me to jump through hoops to find the email before they will offer any compensation.Not doing it. It’s a sad way to do business.So Mika and Sammy will not be getting anymore orders from us. Sadly, we’ve told many people about them, but they fail to tell you that the bones should be frozen if not consumed soon - they have it in writing in a tiny place where you can’t find it, and they put large pig ears inside of an enclosed bag that sweats so they went bad - the oil was rancid. I wasn’t asking them to compensate me on my vet bill - just the bones and pig ears. Or at least discount. If you add up what we’ve spent, it’s probably $500 or more. Erik used to be so personal. Now that service is gone! Order from Al Cabones - it’s a much better product with great service. They sell to selected boutiques
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