AGGRESSIVE AND INTIMIDATING BEHAVIOR 1-star review: Extremely unprofessional and aggressive and imitating behavior from baggage check-in staffMy experience at Bergamo Airport was deeply disappointing — particularly at the baggage check-in counter. The staff members were not only disorganized but displayed imitating and aggressive behavior physically and verbally that made the situation feel unsafe.The check-in staff themselves placed our bags on the belt, only to then blame us for doing it “incorrectly” and insisted we go back and unpack everything. When I began recording the situation — in response to how unreasonable it had become — a staff member confronted me in a highly aggressive manner. She demanded to see my phone, ordered me to delete the video, and shouted, “F*** you” and "shut up" directly to my face. This was not airport security, but regular check-in staff behaving in a completely unacceptable way.I felt intimidated and unsafe, with staff members invading my personal space and yelling at me with no justification. No traveler should be subjected to this kind of treatment.Bergamo Airport should seriously reconsider who they allow to represent their services at the front line. Based on this experience, I cannot recommend using this airport — especially if you value respectful and professional service.
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