I had the most traumatic experience going through Bergamo with the "assistance" It was really horrible and I will never fly through there again. A very short-tempered woman picked me and my husband up from the plane from Málaga. She handed us over to the section to wait. No one was polite or friendly. There was one horrible woman who had to transfer myself and 3 other passengers through security to catch the connecting flight to Tirana. Luckily my husband and the wife of one of the other passengers were there to help and pushed us, whilst the "assistant" yelled and berated us in Italian to the point where I was in tears and asked someone who spoke English to please translate and to tell her to stop being so mean. She pushed my husband through then shouted at me because I was too slow getting my cardigan off. I couldn't reach the trays from my wheelchair and she shouted at me for not putting my bag in the tray, but I couldn't reach and she'd gotten rid of my husband. She snatched the things from me and I was so flustered that I forgot my walking stick which was in the bag on the back of my chair. She shouted at me again. The rest is a blur because I was having a panic attack. She treated the other passengers the same way. Then she took us to the waiting room and forced my husband and the wife of the male passenger to leave and board on their own. My husband tried to argue, he tried to get their names (by this point there was another lady there) but they refused to listen and made him leave. For him, he boarded the plane then panicked because the plane was full and I still wasn't there. The steward tried to get him to sit down, but he refused because he was frightened the plane would take off without me. For me, I was eventually taken through, with the 3 other passengers in wheelchairs, by ONE man. He had to push 1 chair and pull another then leave us to fetch the other two. I felt frightened and vulnerable without my husband, and verbally abused by the staff
Claim your business profile now and gain access to all features and respond to customer reviews.
Real time flights, Destinations map, Flights timetable, Airlines, Flight news, How to reach the airport, Parkings, Shops and Services.