The worst airport staff. I have lost my flight simply because in Birmingham airport ryanair’s staff gave me wrong infirmation about transfer and luggage process. In the ticket office - although i supposed to get help,- i had the worst flying experience ever which honesttly puts me off to fly ever again. The woman in the ticket office rip me and my partner off for new tickets for the next morning - despite it was entirely ryanairs responsability that we lost our connection. I have step away from the office window and started to make a video where i explained my negative experience. Suddenly the woman started to shout at me and blackmail me by saying that if i won’t cancel the video she’ll cancel my reservation. SHE WAS NOT ON THE VIDEO!!! HOWEVER, AFTER SHE MADE ME OAY €220 SHE INSISTED THAT I HAVE TO SHOW HER MY PRIVATE VIDEO AND I HAVE TO CANCEL IT OTHERWISE SHE WILL CANCEL MY NEW RESERVATION! THEN SHE CALLED THE POLICE ON ME!!! Good job at least the police knew there job and they have explained to her tgat dhe gas NO RIGHT TO DO EHAT SHE DID! However, she caused me huge stress which and made us waste at least 1 hour. Obviously the woman will be reported and i really hope she’ll list her job and will not have to deal with customers as she clearly doesn’t know that she is there for gelp and that’s what she got paid for - from passenger’s money. Security and check in staff was rude and unhelpful too but the woman in the ticket office was a dodgy criminal.
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