The company did not provide tracking details and only responded to my refund request after I inquired. Their website claims a 100% satisfaction guarantee, but the refund policy only applies if the item is unopened and unused. The package arrived after 16 days, despite being promised within 48 hours, indicating they misled me about its transit status. When I requested a return label, they shockingly said I had to pay for return shipping. Be cautious with this company; their satisfaction guarantee is not genuine.
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