Review Time
I ordered two cat water fountains, and after a long wait for delivery, they finally arrived. Sadly, my cats wouldn't go near them. I tried reaching out through the website chat, but they only replied via email. After five emails, they informed me that sale items weren't covered by their guarantee and offered a 20% refund as a gesture of goodwill. I find this company untrustworthy and would recommend avoiding them.
I ordered two cat water fountains, and after a long wait, they finally arrived. Unfortunately, my cats were uninterested in them. I attempted to reach out via chat on the website, but they responded through email. After five emails, they informed me that sale items weren't covered by their guarantee and offered a 20% refund as a goodwill gesture. In my view, this company is not trustworthy, and I would strongly advise against engaging with them.
I thought I was ordering five Silvervine cat chews for £15.26, but it took 12 days to arrive, and I received only one chew. Apparently, that was the price for just one item, which I later realized was misleading. I found a platform offering four chews for £1.20 with free shipping. The high cost for a single chew from this company is hard to believe. Overall, a very disappointing experience.
The company did not provide tracking details and only responded to my refund request after I inquired. Their website claims a 100% satisfaction guarantee, but the refund policy only applies if the item is unopened and unused. The package arrived after 16 days, despite being promised within 48 hours, indicating they misled me about its transit status. When I requested a return label, they shockingly said I had to pay for return shipping. Be cautious with this company; their satisfaction guarantee is not genuine.
I enjoyed reading a detailed description of the product I was interested in but hadn’t had time to explore thoroughly. The site was straightforward to navigate, my delivery was easy to track, and so far, the product seems effective! No more struggles with my playful cats! Thank you!
All items matched the website description, arrived promptly, and were well-packaged. We have two Ragdoll cats who absolutely adore the Spiral Purr toy, and they haven't managed to get the ball out yet, which is impressive. I’m also pleased with the self-cleaning slicker brush; it's gentle and effective on their thick fur. One of our cats usually bites the brush, but he was much calmer with this one. Overall, I am very satisfied with the products and the entire experience.
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