miles-mobility.com

3.2
3.2 Based on 198 reviews

MILES offers free-floating car sharing in Germany and Belgium. The offer includes billing based on kilometers driven, as well as hourly and daily packages....

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Viktor Demychev
Denied access despite legal residence and German driving license

I was refused registration with MILES despite having a valid German driving license and living legally in Germany.The reason given was that my German residence permit card is technically expired. However, Ukrainians under temporary protection (§24) have their legal status automatically extended. This is a well-known administrative situation in Germany: the physical ID cards are often not renewed for years, even though the legal status remains valid.What makes this particularly unreasonable is that I already hold a German-issued driving license, which required full identity verification and passing the German driving exam.It is disappointing that MILES ignores the legal reality and instead applies rigid internal policies that effectively exclude a group of legally residing people. Policies like this raise serious concerns about fairness and equal access to services.

1
Date of experience: Mar 13, 2026

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