Subject: Feedback on Application Performance and Service ExperienceDear Miles Mobility / Support TeamI would like to share my feedback regarding the recent experience with your application and car rental service.1. Application Connectivity:The application frequently loses connection, especially when attempting to lock the car or refuel. Additionally, the map function is not very accurate or detailed, making it difficult to locate the vehicle.2. AI Communication:The interaction with the AI assistant often takes too long and is time-consuming before receiving the correct answer or solution.3. Vehicle Damage Reporting:Before renting the car, it would be helpful to allow users to upload a short video or at least 6–10 detailed photos to document any existing damage. This would make the process clearer and more transparent for both parties.4. Traffic and Parking Tickets:For traffic or parking fines, there should be photographic proof of the violation, especially in cases involving incorrect parking. Furthermore, it is unreasonable to receive information about such tickets after a delay of 2–3 months.5. Vehicle Quality:Overall, the cars are excellent and well-maintained, and I truly appreciate the quality of the vehicles provided.Thank you for taking this feedback into consideration. I hope these suggestions help improve the user experience and service efficiency.Kind regards,Shend Kabashi
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
