I had a very disappointing experience with MILES Mobility. When I picked up my car, there were already visible damages on the front bumper that were shown and documented in the app. Because of that, I didn’t take my own photos.After returning the car, I received a damage claim – even though the damage was clearly there before my rental. I repeatedly asked the company to provide the photos from the start of my rental to clarify the situation, but they refused. Without access to those photos, I had no way to prove my innocence and ended up having to pay the deductible.My advice to other users:Always save all photos of pre-existing damages from the app before you start your trip. Don’t rely on the company’s system to keep them accessible later. It might save you a lot of stress and money.It’s a shame that such a convenient service loses trust because of the lack of transparency in how damage cases are handled.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
