I have been a MILES customer for some time and was generally satisfied until recently. However, in a recent case the car I rented was not roadworthy, yet the rental continued to run. As I was under time pressure, I switched to another vehicle and asked my partner to handle the matter with MILES.As a result, my account was suspended for one month and I was threatened with a €500 penalty, on the grounds that my partner had access to my login details. This access is due to our shared password application, which is a normal arrangement within a household. Despite several attempts to explain the situation, the customer service insisted on this measure.I feel I have not been taken seriously as a customer, and the service provided was highly unsatisfactory. I will only consider using MILES again when no alternative is available.
Claim your business profile now and gain access to all features and respond to customer reviews.
MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
