It all goes well until you have an issue. My experience in the first few weeks using it was amazing but check the reviews and see. When they are determined to charge you, there is no appeal system and nobody to double check even when they’re clearly in the wrong.I used the car for a few mins for a 2.5 kms ride, when I ended the trip I couldn’t it said I had to go to the gas station I was surprised as I had an appointment and didn’t expect to fuel up for such a small ride.I called miles support that’s usually very helpful and they told me it’s okay they ended the trip from their end and said I can just go and don’t need to fuel up.To my surprise I still got charged 100 euros fee today, and when I complained they refunded me 50 euros and they think it’s for goodwill and I should be happy for that? You’ve lost a loyal customer due to the way Julia handled my complaint. This problem and the fact that so many of their cars were dirty and I had to always spend time documenting scratches (80% of the time they are unreported) means it just doesn’t make sense and not worth the hassle anymore.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
