I had an extremely disappointing experience with MILES, both in terms of service and customer support.I was issued a €100 smoking fine, despite the fact that I am a dentist and a lifelong non-smoker, and no smoking occurred in or near the vehicle. The charge was based entirely on an automated sensor, with no photographic evidence, no inspection, and no opportunity to appeal. When I asked for clarification (how the fine was calculated, what it covered, and if the car was even cleaned) they simply referred me to their terms and ignored all questions.Even worse, I requested deletion of my account and personal data under GDPR, and asked for a refund of the unused portion of my annual Silver Pass subscription. MILES ignored these requests across multiple emails. Their customer service replies were copy-paste, dismissive, and refused to engage with the core issues.The lack of transparency, the refusal to escalate the case, and the automated handling of serious charges are unacceptable for a company operating in the EU.Avoid MILES if you value fairness, accountability, and proper customer support. I have since filed a GDPR complaint and initiated a PayPal dispute to recover the money.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
