I’ve been a loyal customer for 5 years and never caused any problems with the cars I rented. I always returned them clean and on time. But now, I’m facing my third wrongful accusation.First, I got fined for wrong parking when the driver after me was responsible. Second, I received a speeding ticket for a time and place I wasn’t even at—again, the next driver’s fault. Both those times, the company eventually corrected their mistakes, but only after I had to prove it.Now, I’m accused of smoking in the car—which is absolutely false. I have a serious immune disease (Eosinophilic Esophagitis) that means I cannot smoke or be near smoke. I was driving alone and was not near anyone smoking, nor was anyone else in the car. They sent me “proof” of a smoke detector alert in the car, but how can I trust their system is accurate and free of glitches or false alarms?On top of that, there is no way to contact the company directlythose100 EUR fine for a 17-minute ride for something I did not do and physically cannot do is a disgrace and deeply insulting.This pattern of unjust accusations and complete lack of customer support is unacceptable. After 5 years of loyalty, I am extremely disappointed and seriously reconsidering using this service again.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
