I had a truly frustrating experience with MILES. I booked an XL van for 6 hours and 50 km. I ended up using just 43 km and went only 45 minutes over the time limit — yet I was charged for a full-day package (€108) without any warning or real-time update in the app.I contacted customer support, expecting some fairness or at least a reasonable explanation. Instead, I was told a refund was "not possible" because I “significantly exceeded” the time — 45 minutes over 6 hours is not significant by any standard.What’s worse, the app didn’t notify me when the package auto-switched to a full-day rate. If I had known, I could have adjusted my trip and avoided the extra cost. This lack of transparency and flexibility makes the service feel like a trap rather than a convenience.No resolution, no understanding, no real support — just a copy-paste policy response.I’ve paid the invoice because I had no choice, but I’m deleting my account. I strongly advise others to be very cautious before using this service — especially if you value clarity, fairness, and proper customer service.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
