miles-mobility.com

Account still blocked months after confirmed payment

I used MILES for car sharing and had a minor traffic fine in December 2024.I paid the full amount via their collection partner, Pair Finance, on March 9, 2025, and received official confirmation that the case (ref. 173770861339) was closed.Despite this, my account is still blocked. I’ve contacted MILES several times, provided all proof and documents, and the only response I receive is:"Please be patient, we are in contact with Pair Finance."It’s been more than 3 months, and nothing has changed.This situation is extremely frustrating and unprofessional. I’ve done everything I could from my side.If you’re considering using MILES, be aware that if any issue arises, the customer support process is painfully slow and inefficient — even when everything is fully resolved on paper.I expected better from a mobility company.Update (01 July 2025):After several follow-ups, I finally received a new response from MILES. Here's what they said:> "We reviewed the case as well as our email correspondence once more in detail.The review has shown that you have already been provided with all relevant information. Therefore, a new request will not lead to a different result.We wish you all the best."This was their final answer, despite the fact that I fully paid the invoice on March 9, 2025, and received confirmation of closure from their own collection partner (Pair Finance).I sent multiple emails, documents, and even published this review — and yet they refuse to fix the issue or restore my account.It’s extremely disappointing to see a company disregard confirmed facts and refuse to correct a basic system error.UPDATE (July 7, 2025):After initially resolving the issue and reactivating my account on July 2, MILES Mobility suspended my profile again — this time citing a vague “internal credit assessment”, without disclosing any legal basis, data source, or review process.Even worse: this happened just after I filed a formal complaint with the Berlin Data Protection Authority.Now, payments for work I completed through their StreetCrowd partner platform are also being delayed or blocked — possibly as a consequence of this hidden block.I have already requested access to my data and expect answers, but I strongly warn new users: MILES shows a lack of transparency, poor communication, and no respect for users who depend on their service.I will update again depending on how this develops.Vielen Dank für Ihre Rückmeldung. Ich schätze Ihre Antwort.Ich möchte jedoch Folgendes klarstellen:- Ich habe bereits ein vollständiges **Auskunftsersuchen gemäß Artikel 15 DSGVO** gestellt, und Sie haben mir die Daten in einem passwortgeschützten PDF zur Verfügung gestellt.- Ich habe zusätzlich mein **Widerspruchsrecht gemäß Artikel 21 DSGVO** ausgeübt und die Kontosperrung formell angefochten.- Die Ursache für diese Situation – eine offene Rechnung – wurde **bereits im März 2025 vollständig beglichen**, und Ihr Inkassopartner Pair Finance hat die Akte offiziell geschlossen.- Trotzdem bleibt mein Konto gesperrt, basierend auf einem SCHUFA-Wert, über den ich **nicht informiert wurde** und zu dem ich **keine Stellung nehmen oder Korrektur verlangen konnte**.Ich warte derzeit auf eine konkrete Antwort auf meinen Widerspruch gemäß Art. 21 DSGVO. Ich hoffe sehr, dass MILES diese Entscheidung noch einmal überprüft – insbesondere, da ich das Konto beruflich nutze.Ich bin jederzeit bereit, weitere Informationen oder Nachweise bereitzustellen.Mit freundlichen Grüßen **Alberto Carlos Lario Portela**

Date of experience: Jun 30, 2025