We were recently accused by a really unhinged person on the street who claimed we had hit another car whilst reversing into our drive way. The unhinged person called the police and we took photos of the vehicle in question to prove no such incident or damage had been made. Miles requested a report which we were happy to fill out however we were fined 130 EURO simply for the police report that the psychopathic passer by filed and another 250 EURO for not reporting the incident to miles....So basically be very careful with this company. They have a TERRIBLE policy when reviewing an incident and in our case where LITERALLY NOTHING OCCURRED we were still charged. When we requested a conversation over the phone to discuss the incident or a number we could call the team kept writing to us that we must 'REFRAIN FROM MAKING INQUIRES BY PHONE.' Rude, insolent and shocking service. We did not expect this from Miles and will be looking for a more trustworthy car company that protect their clients from incidents like this. Also the app is buggy, cars never lock and its always a MESS.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
