Hello , everyone.I’m writing this review on behalf of my friend Marko, who has been unjustly treated by this company.Marko is a loyal customer who rents cars from this company regularly and has never once had issues with fines or the police. But last week, everything changed. He parked the car in a location where the car company (Miles) claims he wasn’t allowed to park, and now they are demanding an outrageous €400 from him.The breakdown of this ridiculous sum? €70 for “administration fees”—simply for notifying him—and charges for towing and police involvement. But here’s the catch: Marko, shocked and confused, went to check the location himself. What did he find? The car hadn’t even been towed! It had merely been moved a few meters further. A towing service wasn’t even involved.Naturally, Marko requested proof—proof from the police, proof from the towing service—anything to confirm that this supposed “infraction” warranted the fee. But Miles refused to provide any evidence. Their response? A cold and dismissive: “You just have to pay. If you want proof, contact the police yourself.”Marko didn’t stop there. He asked for the situation to be escalated and for a supervisor to intervene. But again, the company blatantly ignored him. Instead, they doubled down, threatening to charge him even more if he didn’t pay immediately.This is extortion, plain and simple. They are bullying their customers into paying excessive, baseless fees without providing any justification. Marko’s experience is not just frustrating—it’s alarming.Everyone needs to know what this company is doing to its customers. They exploit their clients, using intimidation and shady tactics to steal their money.Do not trust this company. Stay far, far away unless you want to be the next victim of their greed.€400 for this nonsense? Absolutely insane.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
