Yesterday Miles took 100 euros from my account for smoking in their car. I' a non-smoker and would never allow anyone to smoke in a car with me. I wrote to Miles and they sent me "proof" from the Bosch sensor report. This showed through GPS and time data that the alert happened when I opened the door directly next to a busy grillplatz on a summer saturday afternoon. They insist that the sensor uses AI which can tell the difference in smoke, and refuse to consider a refund. This is outrageous! As is the idea that they can just take a fine from my credit card. I was a premium subscriber and used Miles cars regularly. I've cancelled my membership and don't plan to use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
