I am really disappointed with my experience using Miles Mobility. I accidentally parked the car outside the designated area because it was difficult to see the exact boundaries in the app. I genuinely thought I had ended the trip correctly. Instead, I was hit with a €110 fee for just 30 km – absolutely outrageous!What made the situation worse was the poor customer service. Stella from the support team was particularly unhelpful and showed no willingness to resolve the issue. The terms and conditions are also not transparent, and the pricing model is unclear – why is everything only in English?Overall, this was a frustrating and unfriendly experience, and I won’t be recommending the service.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
