In general, Miles is a great service and I am happy to have something like it! However, the service needs improvement. There are some major problems with the app and with customer service that make it unreliable:1) For damage reports, you are asked to inspect the outside of the vehicle and say whether or not it is drivable - but you have to submit the report before unlocking and entering the vehicle. So if there is a problem inside the vehicle and then you find out it is not drivable, there is nothing you can do - and you still get charged. In my case the e-brake was immovable and I had to find a new car, of course, there was no way in the app to report this and I still had to pay for the few minutes I was in the car trying to start it. 2) I woke up with a big move planned for the day and there was just a small note saying my account was suspended, without any explanation or warning. I tried to call customer support and they just said to write an email. So it's not possible to solve a problem quickly. I had to rearrange my day last minute and borrow a car from a friend, taking 4 trips to move instead of one with a Miles van. Luckily I didn't have huge furniture!Very confusing. I am waiting for an answer. Regardless of the reasons, I think it would only be fair to warn customers when planning to suspend their accounts and provide the reason why, as well as a clear path to resolve it - so that they can do this in time for big plans
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.