I am writing here to formally express my dissatisfaction with the extremely negative experience I have had. I received an email stating that the vehicle I rented was involved in an accident, but I want to make it absolutely clear that no such incident occurred while the car was in my possession.When I contacted your call center to clarify the situation, I was told that the report was incorrect. However, instead of providing a proper explanation or issuing an apology, the matter was simply closed as if nothing had happened. Additionally, none of my emails have been answered, and no justification has been provided as to why I received a false accident report in the first place.Furthermore, my experience with your call center was extremely disappointing. The representatives were unprofessional, indifferent, and unhelpful. This situation raises serious concerns about the accuracy of your claims and how your company handles such issues. From my perspective, this appears to be an attempt to mislead customers, which is completely unacceptable.Therefore, I formally request a written response addressing the following questions: 1. Why was I sent a false accident report? 2. On what basis was this accident report sent to me? 3. Why were my emails ignored, and why was the case closed without any explanation? 4. Who will compensate me for the stress and frustration I have experienced over the past two days?I expect this unjust situation to be addressed and resolved appropriately. If I do not receive a satisfactory response, I will have no choice but to escalate this matter further. I demand that my complaint be taken seriously and that I receive a professional and prompt response.
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MILES offers free-floating car sharing in Germany and Belgium.
The offer includes billing based on kilometers driven, as well as hourly and daily packages.
