I placed my order for a large porch goose and an outfit. Payed with PayPal and didn't realize it converted the order address to my old address. I called customer service and I was able to update the shipping address. I thought everything was fine, but 5 days after I placed the order I got charged $19.95 for their VIP program that I never signed up for. When talking with the representative, I tried to confirm that the order was going to the address I updated with customer service the last time and she informed me it was not, in fact, updated. As a customer, I understand mistakes happen. A mistake happened on my end where my method of payment converted the order to a previous address. I called and verified with a customer service representative that it was updated. Then, when I got mysteriously charged $19.95 for a VIP subscription, I called in to cancel. Took 25 minutes to cancel and on top of it all, found out that my address was never fixed from my first time calling. I'm trusting that the company makes it right. This is a gift for someone and I'm trying to be patient.
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