Review Time
I placed an order for craft labels, and after 9 weeks, they still hadn't arrived. I received numerous apologies and an offer for discount coupons. However, when I attempted to use the coupons for new merchandise, they were not honored. As a blind crafter, I couldn't sell my items without the labels. The customer service was disappointing.
Order craft labels, and 9 weeks later they had not arrived. All kinds of apologies and an offer of discount coupons. When trying to order new merchandise, the coupons were not honor. Im a blind crafter, and was unable to sell my items without the labels. Terrible customer service.
I've purchased some address labels. I never agreed any membership. Today I was charged twenty one dollars.And some change for a membership for address Labels for my envelopes does that make any sense. Scam. I called up and they said I should have gotten an email.I archived, all my emails ffrom them, and I did not receive one email about a membership. So I canceled, and now they got over twenty one dollars.And some change. If they do that 21 million people, that's twenty one million dollars they made, and didn't give one customer anything. Never again..scam
Their website has issues. I clicked submit but I never got any indication that the order went through. It just stayed on the same page so I hit submit again. Same thing, no confirmation that the order went through so I closed the page and ordered the same product on Amazon. Then I see an email confirmation my order. I check my bank account and I have two pending charges. I call them and they tell me the 2nd charge is just a preauthoration and will just fall off inn7 days. My money is on hold, not available until then and hopefully it will fall of because these guys were not even interested canceling my order so I have 3 geese, hopefully, coming my way.
Ridiculously poor customer service. The website repeatedly said there was a problem with my info, to check and try again. After doing this twice I gave up. Imagine my surprise when 3 charges showed up for the one item. I immediately contacted customer service who responded with, “ We are unable to systematically void them, and the release of funds must be done per your bank or card issuers regulations. Our suggestion is to contact your provider to find out what their specific regulations are for releasing these pre-authorizations.” Is that customer service? The response also suggested the error was mine, “ All the billing information has to be correct for a successful authorization. If you are incurring multiple authorizations, it is generally due to a mis-key of pertinent information such as your billing address for the card being used, the card number, card expiration date or its CVV code.” The same error message remained on the screen for my attempted purchase when I decided their website wasn’t working and closed the tab.I have screenshots of the page showing the error message and the customer service page showing an item in my cart 11 minutes later. Seems this site is either run very poorly, or is a scam.
Ridiculously poor customer service. The website repeatedly said there was a problem with my info, to check and try again. After doing this twice I gave up. Imagine my surprise when 3 charges showed up for the one item. I immediately contacted customer service who responded with, “ We are unable to systematically void them, and the release of funds must be done per your bank or card issuers regulations. Our suggestion is to contact your provider to find out what their specific regulations are for releasing these pre-authorizations.” Is that customer service? The response also suggested the error was mine, “ All the billing information has to be correct for a successful authorization. If you are incurring multiple authorizations, it is generally due to a mis-key of pertinent information such as your billing address for the card being used, the card number, card expiration date or its CVV code.” The same error message remained on the screen for my attempted purchase when I decided their website wasn’t working and closed the tab.I have screenshots of the page showing the error message and the customer service page showing an item in my cart 11 minutes later. Seems this site is either run very poorly, or is a scam. ***Wanted to add that the charges WERE reversed, and the issue has been resolved.
I just wanted a Porch Goose. Somehow I ended up with a full sized with no outfits and a mini with outfits. I re-ordered outfits for the large one. It wasn't worth it to return the other stuff, but they sent me a coupon code in the box, so I used it. Apparently this is for a VIP program that I am now signed up for and was charged an additional $20.00. When I emailed Customer service they said there was a 7 day trial and this had now expired. But I could email someone else if I wanted to. I have started the internal run around. This is a very deceptive business practice. I won't be ordering anything else from Miles Kimball.
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