I've given Advent Candles to family & friends for over 20 years. In 20 years I have never had one broken candle. This year I ordered from Miles Kimball. I will NEVER order from this company again. I placed my first order the first week of November. Recipients start to burn their candles on December 1. I mailed some candles separated to individuals, and I had 6 candles sent to my home. 1st order - All 6 candles were broken. I called and asked for replacements to be sent and asked if they could package the box more carefully. They did do a better job packing, but 2 of the 6 candles were still broken in the 2nd delivery. I called and asked for 2 more candles to be sent. I also asked for a supervisor to call me. No one ever called. I placed that last order on November 17, and the 2 replacement candles arrived today--Dec. 5. Both candles broken, box broken open, not one shred of packing material in the box. Do I need to say more?
Claim your business profile now and gain access to all features and respond to customer reviews.
