I placed this order back in November specifically to arrive on Christmas Eve, and unfortunately the package was delayed in transit and didn’t arrive until after the holiday. Because some of the items were perishable, they were no longer safe to eat by the time they arrived, which was definitely disappointing given the timing.That said, Milk Bar’s customer service was truly excellent. As soon as I reached out, they clearly advised not to consume the items, refunded the Holiday Sampler, reshipped the Birthday Cake Truffles, and even included a discount for a future order. The response felt thoughtful, responsible, and genuinely customer-focused.Shipping perishable treats during peak holiday season can be tricky, but I really appreciated how Milk Bar handled the situation once it was brought to their attention.
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Tosi is the primary creator of Milk Bar's products.
