Review Time
When my missing cat was brought to this veterinary clinic, they only checked one database before releasing her outside, stating they couldn't accommodate every cat. They made no effort to promote her while showcasing other animals. I have proof of a notification indicating they checked her on one platform but took no additional steps. She is actually listed on another database.
When my missing cat was brought to this veterinary clinic, they only scanned one database and then let her go outside, claiming they couldn't house every cat. They didn't make any effort to promote her while highlighting other animals. I have proof of a notification showing they checked her on one platform but took no further action. She is actually listed on a different database.
Every veterinarian I've encountered has been exceptional; they are knowledgeable and genuinely care about your pet. The reception staff is friendly and efficient. The costs are quite reasonable, and getting an appointment is easy. Special thanks to a staff member for going above and beyond to help me with my ferret who has complex medical needs, and another for being so kind and compassionate. You all provide fantastic service.
Received professional support that was attentive to my pet's needs. They listened to my concerns and worked diligently to achieve the best possible outcome. Their caring and efficient approach in all areas I interacted with was greatly appreciated. Thank you.
The staff member was very professional, kind, and caring. She was gentle and reassuring while examining my pet and clipping his claws. It was explained to me the best options for maintaining my pet's oral health, considering his nervousness. Another staff member also checked on his progress during the visit.
Unfortunately, we had to take our beloved dog to be put to sleep, and we were heartbroken. However, the veterinarian immediately asked for payment. I rushed my dog in as an emergency and had no payment method with me. By the time we reached our car, we received a generic payment link via email. This felt very uncaring.
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Our friendly, highly-trained and caring veterinary team has a wealth of experience and we treat dogs, cat, rabbits, small pets and poultry. Our main practice in Braintree is supported by our community branch in the village of Coggeshall. At Braintree, we have spacious on-site parking, we consult throughout the day with appointments as early as 8am until 8pm and consult from 8am - 6pm on Saturdays. Outside of our opening hours all calls to our practice number are automatically diverted to the out of hours veterinary service, Vets Now, based in Witham. We never move our patients to another site or practice for overnight care. Our surgery is well equipped with a wide range of medical diagnostic tools, including CT scanner. We can treat almost any condition, including life-threatening ones, within the practice. This means quicker diagnosis, treatment and recovery times for your pet, as well as greater convenience for you. Our greatest asset, though, is our staff. It is the individual skill, care and attention we give to each patient that’s at the heart of successful treatment, and this is what makes us different. Established in 1966, we have been treating your pets as our for more than half a century - we are proud to remain a 100% independent veterinary practice. Our directors are part of our veterinary team and lead over 50 members of staff.For more information, advice or to make an appointment, please visit our website or call us on 01376 325511See more
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