I booked a table well in advance for my son's birthday at 7:15 PM. We had planned activities around this dinner, as he had eagerly anticipated it for weeks, specifically choosing this venue. Upon arrival, we were informed that the kitchen was behind schedule, resulting in a 45-minute wait to be seated and an additional 45 minutes for our food. The staff apologized with a rehearsed message that felt cold and lacked empathy, showing no concern for the disruption to our evening.
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