The website is poorly designed, offering very little valuable information. Customer service is lacking; their representatives appear inadequately trained and lack expertise. It has taken over four months to address an issue with a tax form. The service seems to rely on external providers for various tasks, leading to significant delays. I have repeatedly requested important tax documents to be emailed or faxed to me. In this day and age, such service should be straightforward. If you're in need of loans or retirement services, I recommend looking elsewhere.
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Milliman, formerly Milliman & Robertson, is a large international, independent actuarial and consulting firm, with revenues of $838 million in 2014.
