I placed an order on October 27. When the package arrived, only one item was included, despite an email indicating both products were shipped. I reached out to customer support, and they informed me the sandals were sent separately and provided a new tracking number. Today is December 17, and I still haven't received the sandals. I've requested updates from the company multiple times, but they've remained silent. This is utterly negligent. I feel completely wronged since I live outside the country and can't visit the company in person. Please refrain from telling me that shipping issues aren't the company's responsibility, because they are! If the shipping provider fails to deliver, the customer should receive a refund or a replacement, and the company must handle the situation. As a customer, I shouldn't be left in the dark. I've reached out several times for feedback, but they continue to ignore me. Most recently, I requested a refund for the sandals due to their lack of respect and assistance, and they act as if the issue doesn’t exist. I've never felt so disrespected by a company as I do now.
Claim your business profile now and gain access to all features and respond to customer reviews.
