I wasn't aware that the boots I ordered were shipped from overseas, causing a 10-day wait for arrival. Unfortunately, one of the boots was defective — the heel was crushed, making it impossible to wear without a workaround. When I contacted the company, they instructed me to return the boots, which would take a long time for a replacement. I asked if they could send a replacement boot while I returned the faulty one or offer a partial refund, but both requests were denied, which seems unreasonable.
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