I phoned their legal line, once in the past I had good advice from it. This time they entirely avoided answering my questions at all and clearly supported the need for a CTO despite supposedly knowing nothing about me. Their goal is seemingly to facilitate whatever the mental health department says, and perhaps to make you angry to justify it. Even if the mental health service are force medicating people who have not broken the law who are technically not ill. You will not get proper support to legally challenge the mental health serivice the way you are supposed to or how they advertise from mind. They are supposed to be impartial and simply advise you of the law. They can be very rude and uncaring, even when approached with good nature and seem to often vindictively assume people deserve bad treatment rather than helping.
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Mind is a mental health charity in England and Wales.