I feel called to share my experience with Mindbloom to help prevent others from going through what I went through. What began as hope for healing quickly turned into a series of harmful, negligent, and deeply frustrating encounters.Mindbloom mishandled my care at multiple levels: • Repeated Errors in Medication Delivery: My ketamine was shipped to the wrong address not once, not twice, but three times—even after I had corrected the address in writing. This is not only negligent but dangerous, considering ketamine is a controlled substance. • Gaslighting and Lack of Accountability: Instead of taking full responsibility, the company repeatedly shifted blame, minimized the harm done, and even canceled my program while we were in the middle of resolving account issues. • Expired ID and Compliance Concerns: Mindbloom clinicians issued prescriptions under an expired state medical license, which raises serious legal and ethical red flags. • Financial Disputes and Harassment: I was charged for sessions that were canceled, pressured by staff to continue when I had already declined further services, and harassed with repeated calls despite clear written communication asking them to stop.What hurt the most was not just the mistakes, but the way they treated me in the aftermath—without compassion, integrity, or accountability. As a patient, I deserved safe, responsible care and respectful communication. Instead, I was left feeling retraumatized by a company that positions itself as a guide to healing.If you are considering at-home ketamine treatment, I strongly recommend researching other providers who uphold higher standards of safety, transparency, and patient care. Healing is sacred work. Companies that handle controlled substances and vulnerable patients must be held to the highest standard.My hope in writing this is to shed light on what can happen behind the marketing promises, and to encourage others to protect themselves by asking hard questions before trusting a company with their healing journey.
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