Review Time
Do your homework. There are many equally therapeutic platforms that are literally %80 less expensive and offer the same support and services. I’m not going to name the other companies because I don’t want to seem like I’m promoting one over the other, but if you do the math of cost/day of treatment mindbloom is charging you $30/day while other companies will charge between $4-$15/ day. A month of twice weekly ketamine doses costs about $80 from a compound pharmacy. Don’t pay over $1000 per month for them to keep being a Marketing empire.
The customer service team is nice but it's hard to get communication. They apparently changed their pharmacy and are having delays. After scheduling an appointment 3 weeks out they still had to cancel it and have no idea when their pharmacy will be able to deliver. I understand things happen but they require a lot from their patients for scheduling and prep but then they don't give the same consideration. I've been trying to get an update for over a week and they still do not know anything.
I feel called to share my experience with Mindbloom to help prevent others from going through what I went through. What began as hope for healing quickly turned into a series of harmful, negligent, and deeply frustrating encounters.Mindbloom mishandled my care at multiple levels: • Repeated Errors in Medication Delivery: My ketamine was shipped to the wrong address not once, not twice, but three times—even after I had corrected the address in writing. This is not only negligent but dangerous, considering ketamine is a controlled substance. • Gaslighting and Lack of Accountability: Instead of taking full responsibility, the company repeatedly shifted blame, minimized the harm done, and even canceled my program while we were in the middle of resolving account issues. • Expired ID and Compliance Concerns: Mindbloom clinicians issued prescriptions under an expired state medical license, which raises serious legal and ethical red flags. • Financial Disputes and Harassment: I was charged for sessions that were canceled, pressured by staff to continue when I had already declined further services, and harassed with repeated calls despite clear written communication asking them to stop.What hurt the most was not just the mistakes, but the way they treated me in the aftermath—without compassion, integrity, or accountability. As a patient, I deserved safe, responsible care and respectful communication. Instead, I was left feeling retraumatized by a company that positions itself as a guide to healing.If you are considering at-home ketamine treatment, I strongly recommend researching other providers who uphold higher standards of safety, transparency, and patient care. Healing is sacred work. Companies that handle controlled substances and vulnerable patients must be held to the highest standard.My hope in writing this is to shed light on what can happen behind the marketing promises, and to encourage others to protect themselves by asking hard questions before trusting a company with their healing journey.
Mindbloom opened a door I’d tried to deadbolt for years. The onboarding was warm, the nasal spray kit arrived fast, and my first two journeys peeled back layers of long-locked sadness. Session three, though, felt rushed—my guide was new and the integration call barely scratched the surface. I still walk lighter, but four stars because the human handoff matters as much as the molecule.
I recently ordered Ketamine from Mindbloom. I used them 3 years ago and it was mostly positive. It helped my depression then, but this time I had a bad experience and it made my depression worse. Either they changed the formula or it's watered down. So I discontinued it and requested a cancelation. In short they billed me a $516 Cancelation Fee for medication I haven't even received. I had already paid $286 originally. So in short I paid almost $800 for 3 bad trips. Additionally I didn't even receive my initial package with necessary BP monitor, mask, etc. I'm 62 years old and this is the worse customer service experience of my life. These people have NO compassion whatsoever. Thanks for the stress and making my health condition worse.
Please don't waste your money on this program. Go through an online physician to prescribe your meds. I personally went through them and had horrible experiences. Took them over a week to get medication. Then they offered me 30 dollar credit for my troubles. Laughable. Ketamine is very inexpensive. Decline bloom box. Buy a bp cuff online.
The Mindbloom app connecting me 24/7 to resources, ability to leave word with Dustin - clinician and Kate - guide. Receiving a reply within 72 hours. Chat person available always.The info on Ketamine and how it works What to expect during a session The practice of Intention & IntegrationFlexibility of being in my own home and with all support systems.Flexibility to choose my clinician and guide that fits my schedule and specific areas of expertise catered to my needs.The price that reduces with number of sessions increasingThe auto billing for sessionsReminders of upcoming session and what I need to complete before. BloomBox contents high end presentation and components.
Great deal of help, way better if you can get your regular therapist to agree to let you dose while in their office/practice. Psychedelic Assisted Psychotherapy is only meant to be a tool to be combined with therapy, or is most effective when used with such. It's good for you either way about it, if you're a fit candidate. Maybe melt into yourself. Peace and love, please do well and treat yourself with love.
The 'integration' guide didn't do anything and wanted to get off the call as soon as possible so she could check the box. I reached out to the clinical team with side effects and they couldn't answer many of my questions and treated it as if it wasn't a big deal. I had wildly different experiences at the same dose of injectibles, and when I expressed concern about this I was blown off.
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