I have been a paying client of Mindbody for several years, and I am extremely disappointed with the current level of service and support.
We are experiencing ongoing technical issues affecting our online booking system. Clients are reporting bugs and, in some cases, being unable to complete bookings. This directly impacts our revenue and damages our client experience.
What is most frustrating is not just the technical issues, but the support. Instead of receiving meaningful assistance, I repeatedly get generic, copy-and-paste responses. There is little accountability, no clear explanation of the root cause, and no proper timeline for resolution.
As a business owner who has invested thousands of dollars into this platform over the years, I expect responsive and competent support — especially when issues are actively affecting my operations.
At this point, I cannot confidently recommend Mindbody to other business owners who rely heavily on stable online booking and reliable customer support.
Very disappointing experience.
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Everything you need to help take care of your clients, all in one place. Mindbody’s business management software makes it simple to bring in new clients and increase your revenue. Our platform includes features like easy scheduling & booking, CRM tools, branded app & web for your business, self check-in, and more. Mindbody keeps your community in close reach—get in touch to learn more and see these tools in action.See more
