Review Time
We’ve been using the Mindbody app for our business, and it’s been quite frustrating. When the system has issues or crashes, instead of meaningful performance upgrades or stability improvements, we often see small visual updates that don’t actually improve functionality. It feels like resources are being spent on cosmetic changes rather than fixing core problems.
Another major issue is the appointment booking experience. Many of our customers encounter a problem where the app suddenly jumps to a different month while they’re selecting a date. As a result, they accidentally book the wrong day without realizing it. This creates confusion, wasted time, and unnecessary back-and-forth to correct appointments.
We would strongly encourage the team to prioritize reliability, stability, and fixing booking bugs over minor design updates. These functional issues directly impact both businesses and customers.
I have been a paying client of Mindbody for several years, and I am extremely disappointed with the current level of service and support.
We are experiencing ongoing technical issues affecting our online booking system. Clients are reporting bugs and, in some cases, being unable to complete bookings. This directly impacts our revenue and damages our client experience.
What is most frustrating is not just the technical issues, but the support. Instead of receiving meaningful assistance, I repeatedly get generic, copy-and-paste responses. There is little accountability, no clear explanation of the root cause, and no proper timeline for resolution.
As a business owner who has invested thousands of dollars into this platform over the years, I expect responsive and competent support — especially when issues are actively affecting my operations.
At this point, I cannot confidently recommend Mindbody to other business owners who rely heavily on stable online booking and reliable customer support.
Very disappointing experience.
It's probably easier to get a divorce in Saudi Arabia than it is to break up with Mindbody Online. I was a loyal customer for over 15 years. I started noticing that their pricing was out of step with other online options for yoga studios and decided to give another platform a try. Took me over a month to get them to agree to let me go and in addition to back and forth on email, they insisted that I have conversations with three representatives, including one on zoom (that was scheduled out weeks after I initially started the termination proceedings). Be aware, it's a rough.
I recently discovered that after launching our new business with the service, there is no option for two-factor authentication. This significant security gap prevents me from obtaining cyber insurance. It's frustrating, especially after spending months navigating their challenging user interface. While the system does offer many features and the support team has been helpful in my setup, this review reflects my overall experience with the company. In today's world, not having 2FA is quite alarming. Having previously worked with several companies that suffered from cyberattacks and incurred losses ranging from thousands to millions, I believe the risk is simply not worth it.
This app is very disappointing. Each time I attempt to sign up for a yoga class on the same platform, it fails to recognize my login credentials, forcing me to restart the sign-up process. I've tried using this app with several yoga studios and encountered the same issues at all of them. One studio has already stopped using it, and I'm hoping my other preferred studio will do the same soon.
The service failed to implement a downgrade they clearly agreed to. As a long-term client on a premium plan, we requested a downgrade after assessing our usage, primarily due to incomplete services, including a branded app that was never finalized. This downgrade was discussed and confirmed several times in meetings with our account representative, with a specified effective date of November 19. However, the downgrade was never executed. As of December 24, we are still being charged the higher rate. We were informed that the downgrade couldn't be processed because the service was awaiting responses to older emails, despite the downgrade and date being agreed upon in live discussions. Consequently, we are compelled to pay for additional months that were never authorized, solely due to the service's internal delays. We were also told that a refund would be considered once we finished gathering supporting information, which we are still doing. Nevertheless, this should not have delayed the downgrade itself. This experience has been incredibly frustrating and has raised significant concerns regarding the service’s billing practices and their follow-through on contract changes.
I had such a great experience with Mia, my Mindbody technical assistant. She was friendly, patient, and really took the time to help me sort out my issues. Everything was explained clearly and handled quickly. It’s so refreshing to get support from someone who genuinely cares and goes the extra mile to make sure everything runs smoothly. Mia made the whole process easy and stress-free!Highly recommend Mia, she’s an absolute star and a credit to Mindbody!
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Everything you need to help take care of your clients, all in one place. Mindbody’s business management software makes it simple to bring in new clients and increase your revenue. Our platform includes features like easy scheduling & booking, CRM tools, branded app & web for your business, self check-in, and more. Mindbody keeps your community in close reach—get in touch to learn more and see these tools in action.See more
