We’ve been using the Mindbody app for our business, and it’s been quite frustrating. When the system has issues or crashes, instead of meaningful performance upgrades or stability improvements, we often see small visual updates that don’t actually improve functionality. It feels like resources are being spent on cosmetic changes rather than fixing core problems.
Another major issue is the appointment booking experience. Many of our customers encounter a problem where the app suddenly jumps to a different month while they’re selecting a date. As a result, they accidentally book the wrong day without realizing it. This creates confusion, wasted time, and unnecessary back-and-forth to correct appointments.
We would strongly encourage the team to prioritize reliability, stability, and fixing booking bugs over minor design updates. These functional issues directly impact both businesses and customers.
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