We’ve been using the Mindbody app for our business, and it’s been quite frustrating. When the system has issues or crashes, instead of meaningful performance upgrades or stability improvements, we often see small visual updates that don’t actually improve functionality. It feels like resources are being spent on cosmetic changes rather than fixing core problems.
Another major issue is the appointment booking experience. Many of our customers encounter a problem where the app suddenly jumps to a different month while they’re selecting a date. As a result, they accidentally book the wrong day without realizing it. This creates confusion, wasted time, and unnecessary back-and-forth to correct appointments.
We would strongly encourage the team to prioritize reliability, stability, and fixing booking bugs over minor design updates. These functional issues directly impact both businesses and customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Everything you need to help take care of your clients, all in one place. Mindbody’s business management software makes it simple to bring in new clients and increase your revenue. Our platform includes features like easy scheduling & booking, CRM tools, branded app & web for your business, self check-in, and more. Mindbody keeps your community in close reach—get in touch to learn more and see these tools in action.See more