I had paused my subscription to retain my rewards from years ago. However, they took it upon themselves to unpause it and charged me without my consent. When I asked to cancel, they claimed it wasn't possible. I can return the item, but I need to contact them for a return label after it arrives. They will issue a refund only after I complete this process. I never authorized the unpausing of my account, so this was done without my permission.
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