This has been the MOST frustrating experience I have had with any service, especially one aimed at helping students with their studies. Given the numerous challenges I (along with many others) faced while trying to get transactions refunded, this service should be reported and flagged as a SCAM. Communication with the company is virtually non-existent — nothing is available through their website and I received no replies via email (just an automated response, which is quite amusing). This wouldn’t be a major issue if cancelling the subscription through their website was effective, but it’s IMPOSSIBLE as clicking the option just sends you back to the SAME PAGE. Below is a detailed account of my experience... I started the three-day trial period, hoping to use their services for more effective studying. While it had some value, the price of an annual subscription felt excessive, so I attempted to cancel the night before. Unfortunately, the next day I received a notification from PayPal about an authorized charge of $107.88 USD. This led me to email the service, but I only got an automated reply. Eventually, I turned to the customer support and dispute options through PayPal to hopefully get a refund. I seemed to be making some progress with this approach; however, forcing customers into such a convoluted and complicated process for cancelling subscriptions and obtaining refunds is simply poor business practice.
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