Has anyone else noticed the pattern...I had an awful experience with the customer service team. They have charged for a subscription and while I have REPEATEDLY ask for copies of emails or anything that proves that they were transparent in presenting a subscription price or any emails communicating this, or indeed any correspondence around renewal (which they said were sent...), they keep responding "it was in our terms and conditions", which the link they provided has been updated since I purchased the workbooks, and they seem completing incapable of providing ANYTHING that shows I agreed to £41.82 being charged to my card twice (or anything that proves I agreed to them storing my credit card details). They also ignore the request in every reply, which to me is confirming that they have no records... because as I suspect it did not happen.....BUT what is interesting - a number of people are complaining about the same thing, after which a stream of single sentence 5 star reviews are posted following the same format, no personality or bespoke language which all showcase a slightly different feature of the app... could be a complete coincidence of course......
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