Similar to some of the other experiences, if you sign up via the website they are enrolling you into a subscription without making this at all clear or transparently. I had purchased some PDF’s and then downloaded the app. I have no emails confirming a subscription, and communication of a subscription price, nothing in the app itself indicates I was on a subscription. I purchased some of the materials in December, when feeling low around the holiday season and was directed to the website via social media adverting. I personally found the app pointless so haven’t used it. I completely missed that they had charged my credit card in March, but have just noticed a further payment in June. I emailed to requested a refund (bearing in mind I’m not using the pointless app) and within minutes received a boilerplate response explained the subscription is cancelled but they do not refund… so they are clearly very well aware of what they are doing and taking advantage of those with poor mental health. Waiting on them to provide evidence that this is something I did actually agree to - the boilerplate response is “it was in our terms and conditions” which again, I do not recall seeing any indication of a subscription or renewal price communicated. The said terms and conditions they have provided today saying I agreed to are updated as at 12 May 2025, but I purchased the PDF’s in December 2024. The most recent email from them also suggested that I should have had a renewal email but suggesting it went to junk - the payment was 4 days ago and there is nothing there. Waiting to see if they can actually provide concrete evidence (I.e. evidence of agreement, date stamped emails), because at this stage I feel like their approach is “gaslight the person into giving up”
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