Mind way took money from me for a whole year without me knowing.I didn't know I even had a subscription with them. I paid £281 and they refused to refund me. Apparently it was my fault. This company are preying on vulnerable people. It is not clear you are signing up for something. I can only vaguely remember looking for something to help me with my mental health. I do not remember signing up for this at all! I only noticed this because I had to look at my finances as I had to give up my job after my daughter being diagnosed with Huntington's Disease. If I hadn't, they would still be taking my money. Not one email from them!!! Even after explaining all this, and the fact they can see I have never used their App. (Because I didn't even know I had it!) They refused to refund me. This has caused me alot of upset. I wouldn't have even left 1 star if a 0 was available. These people are heartless thieves.... DO NOT USE!!!!!Would like to add...... After reading their reply below..... I emailed them and basically in a very caring, and patronising way. Got pretty much told to **** off again. ALL for show. This company does not care. Not about your mental health. Or your well being at all. They just want your money and they will trick you into getting it. 😡
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